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Telecom Operators Hire Agents To Extort Money

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September 12: Despite a TRAI directive banning the use of strong-arm tactics to recover dues, telecom operators have been showing scant regard for the regulator’s diktat. We have received complaints from hassled customers who allege they have been at the receiving end, with agents posing as lawyers and police officials threatening them to pay up their dues or face dire consequences. Fight Back reports on the menace of recovery agents that continues to haunt subscribers.