YouTube Chief Executive Officer Susan Wojcicki apologised to the LGBTQ community for the company’s response to homophobic and racist jokes in videos from conservative comedian and commentator Steven Crowder.
"The decision we made was very hurtful to the LGBTQ community," she said at the Code Conference in Scottsdale, Arizona, on Monday. "That was not our intention."
On Monday, Wojcicki said she watched some of Crowder’s videos and was involved in the decision-making but didn’t review all the clips.
A video has to be malicious for it to be taken down from YouTube for harassment. “For right or wrong, malicious is a high bar for us,” Wojcicki said.
The CEO said online video is competitive, with many different services. Being a part of Google gives YouTube the technology and data to deal with its problems, she added.
"We’ve been really busy this week," Wojcicki said. "I don’t know. I mean, we would figure it out."